Advancing Kizen CRM

Elevating healthcare and insurance industries with an AI-enhanced CRM

By integrating advanced AI technologies, Kizen allows businesses to quickly adapt to changing market demands and operational challenges, minimizing the financial and time risks associated with legacy systems.

Kizen’s AI-enhanced solutions deliver significant improvements across various business metrics:

Customer satisfaction increases by

10-30%

Employee engagement rises by

20-30%

Operational performance grows by

30-50%

Financial performance enhances by

20-30%

These benefits underscore Kizen’s role as a transformative force in industries seeking to integrate the latest technologies and achieve substantial performance gains.

Project Overview

Industry:

Healthcare

Medicare

Life Insurance

Timeline:

2019 - Ongoing

Website:

As creators of a powerful enterprise CRM with integrated tools for complex analytics, statistical analysis, and visual data representation, Kizen strives to expand its outreach and scale the business to win bigger markets and land new clients. The main goal is to release Kizen’s in-progress version 2.0, which will offer more customizable SaaS functionality, stability, and robustness. To achieve this ambitious goal, our partner needs to boost the quality of the development cycle and optimize the costs of its in-house DevOps flows.

The client was struggling to find a trustworthy and reliable IT provider that could become a long-term partner capable of supporting Kizen’s rapid growth with cost-effective, high-quality software development services.

Technology Stack

Core Technologies

Python

ReactJS

Kubernetes

Kafka

Elastics

Docker

Node

Redux

Redux Saga

Tools

Terraform

AWS

Zabbix

Groovy

Jenkins

Slack

Jira

What We Did

To elevate Kizen's digital presence and operational efficiency, various technical enhancements were made:

Front-End Software Development

Completed the development of the new version of Kizen's platform, targeting a full-scale release within six months.

CI/CD Process Optimization

Analyzed and optimized with industry-leading cost methods and tools.

Post-Release Support

Provided continuous support and maintenance utilizing a follow-the-sun approach.

Advanced DevOps Tooling

Implemented Kubernetes, Docker, Helm, and Jenkins to upgrade the CI/CD system and integrate AWS capabilities.

Quality Assurance

Improved code quality using a combination of manual and automated QA practices.

Product and Module Development

Created new product offerings and developed additional customizable modules for Kizen.

What Our Client Says

Chuck Goss, VP of Engineering, Kizen Technologies Inc

I've been very impressed with how collaborative the Team Work Spirit team has been. They've always engaged as an embedded part of our team and never as a separate entity with extra barriers to communication. The team has a good attitude and contributes to our culture in a positive way as well. They ensure very good value for the quality of the work, attention to detail, and willingness to iterate. TWS is our great long-term partner.

Project Outcomes

Our collaboration with Kizen yielded transformative outcomes and pivotal learnings, reinforcing the strength of strategic partnership and technical excellence. Here are the key takeaways from our joint efforts:

Technological Innovation through DevOps

By revamping Kizen’s DevOps strategies, we significantly reduced operational costs and deployment times. Our enhancements included sophisticated automation tools and modern CI/CD practices that streamlined workflows and improved the overall efficiency of the development cycle.

Scalable Solutions for Growth

The engagement demonstrated the scalability of solutions that could adapt to growing business needs. Our development of new product offerings and customizable modules for Kizen was instrumental in helping them scale operations and enter new markets more effectively.

Quality and Performance Improvements

Our focus on high-quality standards and rigorous QA practices led to notable improvements in product quality. The use of manual and automated testing ensured that the new releases were robust and reliable.

Rapid Integration and Agile Excellence

Our ability to seamlessly integrate and adapt to Kizen's processes using Agile methodologies accelerated project timelines and enhanced productivity.

Takeaways and Results

These takeaways highlight the strategic and operational benefits of our partnership with Kizen, showcasing our commitment to delivering excellence and driving substantial business value through innovative technology solutions.

Tailored Solutions for Scalable Growth

Address your business needs with solutions that grow with you

Book a Meeting Now

Oleksii Grinko

CTO

Oleksandr Rafalskyi

CEO